DELL CASE STUDY: PRIVATE CLOUD

This Dell case study profiled our sister hosting company and its success in evolving its product line from dedicated, physical servers to dynamic and highly available cloud services.

DELL CASE STUDY: VIRTUALIZATION

In our second Dell case study, we look into how top DFW architecture firm, Hahnfeld Hoffer Stanford, improved RPO 7-fold with Consuro’s virtualization plan and Dell solutions.

HGC DEVELOPMENT: HARDWARE FAILURES

Early Sunday morning Consuro received an alert that a server was down at a Fort Worth real estate development company. We diagnosed it as a hardware problem and called the designated contact to give our tech access to the building. The tech was able to get the servers up and running before Monday morning. Consuro detected, diagnosed, and fixed the problem – all after hours on the weekend. The same customer’s firewall went down early on a weekday morning. Consuro received an alert and had a tech waiting on-site when employees arrived for work that morning. To fix the problem, Consuro needed a part that was not available from local retailers. Fortunately, we used our contacts to acquire the part quickly and had the firewall up and running again by 10 a.m. the same day.

FRANKLIN DEVELOPMENT: PROACTIVE MANAGEMENT

Have you ever wondered what “proactive management” really means to you and your business? As we all know, sometimes technology doesn’t go according to plan. Things break, often sending you and your coworkers into a frenzy. A managed service provider’s job is to have a plan in place so when an issue does arise the crisis can be controlled instead of it controlling you. And for one of our clients, Franklin Development, our proactive approach to a potentially scary situation made all the difference last week. Consuro received an alert one evening that a client’s Internet connection and network went offline. Franklin Development, based out of San Antonio, is a nationally recognized Top 50 Builder specializing in the development, construction and management of high quality senior and multifamily residential properties.Most of the time, problems can be fixed remotely, so we called their Internet Service Provider to verify everything was fine on their side, and it was. But this was one of those situations where we had to be physically be on site to resolve. 

One of our San Antonio technicians showed up at our client’s door first thing the following morning. He was already there by the time the first Franklin Development employee arrived around 8:00 a.m. We got in and fixed the problem by restarting the firewall before their business day even started. Franklin Development benefited from our proactive service because their accounting software is all based online. When a server goes offline, it doesn’t just mean that their employees can’t send an email; it literally stops all of their business operations. And with thousands of units to manage in over 15 locations across the state, being offline is not an option. If they can’t send out their invoices, they can’t run their business. Franklin Development had been guaranteed this level of service before, but unfortunately like many of our other clients, we come to learn that their previous providers did not deliver on their promises. But at Consuro, that is not the type of experience we want to create for our clients. Our clients know our technicians by name and trust that if, heaven forbid, a crisis does arise, our entire team (no matter where in the state we are located) will be there to fix it and keep your business running.