MANAGEDSERVICES

AEC SILVER
MONITORING ONLY

This initial level includes 24x7 monitoring and intelligent alerting of all your infrastructure you would like to cover (SANs, servers, switches, firewalls, access points, etc).

• 24/7 monitoring 
• Intelligent allerting of issues
• You choose what devices you need monitored
• Predictable, budget-friendly monthly payments 

AEC GOLD
INFRASTRUCTURE MANAGEMENT

Not only will your systems be monitored 24x7, but this next level includes remediation of the critical alerts we receive, as well as working in conjunction with your IT team.

• Full infrastructure management
• Office 365 management
• 24/7 monitoring
• Intelligent alerting of issues
• Proactive maintenance 
• Remediation of any issues
• You choose which devices you need managed
• ITIL procedures and change management process
• Access to our certified engineers for more intricate projects (storage, server upgrades, email migrations, network upgrades, etc) at a reduced hourly rate
• Custom service-delivery reporting
• Annual or Quarterly Business Reviews with your team
• Predictable, budget-friendly monthly payments 

AEC PLATINUM
FULL MANAGED SERVICES

At this premium level, your business IT environment will receive full management of all of your desktops, laptops, smart phones and tablets, as well as your entire infrastructure. 

• Management of all workstations
• Full infrastructure management 
• 24/7 monitoring
• Intelligent alerting of any issues
• Proactive maintenance
• Includes Office 365 licenses and management (Email and Microsoft Office)
• Dropbox for Business licenses
• Cisco Meraki firewall and wireless access point(s) installment and security management
• Anti-virus protection for workstations and servers
• Access to our certified engineers for more intricate projects (storage, server upgrades, email migrations, network upgrades, etc) at a reduced hourly rate
• Robust ticketing system to manage all issues
• Custom service-delivery reporting
• Full I.T. health check with your proposal
• Annual or Quarterly Business Reviews with your team
• Help Desk open M-F, 7am-9pm
• Priced per user (includes their desktop, laptop, tablet, phone, etc)
• Predictable, budget-friendly monthly payments